Valet Attendant - Valet Parking & Shuttle Services Southern California

Frequently Asked Questions

What should we know about insurance coverage for our event?

We are covered in all areas of the business.

For Valet Parking, we have:

--- Legal Liability and Garage Keeper Liability ---

To cover our customers, their cars and your private property.

For Shuttling insurance, we provide a parking area near by the site and shuttle the guests by vans from the parking area to the site of the event and that require a special insurance that would cover the guests and the shuttling vans within the given parameters.

We're licensed to do business in every city as well to ensure that no event will be met with legal troubles.

Of course, we also have workman's compensation insurance to cover our employees.

How much does Valet Attendant charge for their services?

The pricing for Valet Attendant valet services varies depending on the specific needs of each event. Factors such as the distance traveled, the number of employees required, the necessary adjustments we make to accommodate the event and its location, and the anticipated guest count all contribute to the overall cost. The best way to receive an accurate quote for your event is to contact us either by email, phone number, or by filling out a contact form. Every event is unique, and we will work with you to provide a customized pricing package that meets your specific requirements.

Where do you provide your services?

Our extensive service is positioned in key metropolitan areas, namely Los Angeles, Orange County, and San Diego. These locations ensure optimal coverage and accessibility for our valued clients. Rest assured, our commitment to quality and customer satisfaction remains unwavering across all our operational hubs.

What types of events do you cater to?

We cater to a wide range of events, including weddings, corporate events, private parties, and more. Whether it's a hotel venue or your own backyard, we will show up to ensure your events go as smoothly as possible.

For more information, check out our services tab or contact us below!

How far in advance should I book your services?

We recommend booking as early as possible, especially for popular dates, to ensure availability and adequate planning time. Our goal is to make your goals and events as easy as possible to accomplish. By confirming a quote with us in advance, we can promise you one less thing to worry about.

Do you offer customizable packages/Is it possible to request specific items or services?

Yes, we offer customizable packages to meet your specific needs and preferences. We work closely with you to ensure your event is tailored to your vision. Our team will go above and beyond to provide a memorable experience for both you and all guests present.

Are there any additional fees I should be aware of?

Any potential additional fees will be discussed upfront during the quote process. These may include overtime, special equipment, or unique setup requirements.

(See Void Contract Policy for more information.)

What is your cancellation policy?

Our cancellation policy varies based on the timing and specifics of the booking. Please refer to our Cancellation Policy tab to view more information or contact us directly for more details.

Do you provide on-site coordination?

Yes, we offer on-site coordination and provide a manager to every location to ensure everything runs smoothly during operating hours. Our team will typically show up early to be there to manage all aspects of the setup and execution.

Company Policy

Cancellation Policy

We understand that plans can change, and we strive to accommodate our clients' needs. To manage our resources and commitments effectively, we have established the following cancellation policy:

Notice Period
- Cancellations must be made at least 48 hours before the scheduled event to avoid any cancellation fees.
Cancellation Fees
- Cancellations made within 24 to 48 hours of the event will incur a fee of 2 hours per attendant in accordance with the contract.
- Cancellations made within the same day of the event will incur a fee of 50% of the total booking cost.
Refunds
- Any deposits paid will be refunded in accordance with the above schedule, minus any applicable cancellation fees.
- Refunds will be processed within 7 business days of the cancellation request.
Rescheduling
- If you need to reschedule your event, please contact us as soon as possible. We will do our best to accommodate your new date, subject to availability. Rescheduling within the same day of the event may incur additional fees.
Force Majeure
- In the event of unforeseen circumstances beyond our control (such as natural disasters, government restrictions, or other emergencies), we will work with you to reschedule your event without any additional fees or provide a full refund.
Contact Information
- To cancel or reschedule your event, please contact us with the information found in the footer below. Written confirmation of the cancellation or rescheduling is required.

We appreciate your understanding and cooperation with our Cancellation Policy. For any questions or further information, please do not hesitate to reach out to us.

This policy provides clear guidelines for cancellations, helping to manage client expectations and ensure smooth operations.

Four-Hour Minimum Policy

To ensure the highest quality of service and efficient use of our resources, we have implemented a four-hour minimum requirement for all bookings and services.

Minimum Booking Duration
- All services provided by our company are subject to a minimum booking duration of four hours. This policy applies to all types of events and services.
Pricing and Invoicing
- The pricing for our services will be calculated based on this four-hour minimum. Even if the actual service duration is less than four hours, clients will be invoiced for the full four-hour period.
Service Quality
- This policy allows us to allocate the necessary resources and staff to ensure that each event receives the attention and professionalism it deserves.
Exceptions
- Any exceptions to this policy must be approved in writing by our management team. Special circumstances will be considered on a case-by-case basis.

We appreciate your understanding and cooperation with our Four-Hour Minimum Policy. For any questions or further information, please contact us with the information found in the Contacts Page.

Void Contract Policy

This policy outlines the conditions under which the agreed contract price is subject to immediate change if incorrect or misleading information is provided by the private party.

Accurate Information Requirement
- The private party is required to provide accurate and complete information regarding all aspects of the event, including but not limited to:
  - Event date and time
  - Location and venue details
  - Number of anticipated/invited guests
  - Specific requirements and special requests
  - Any other relevant details that may impact the event planning and execution
Review and Verification
- Upon receiving the information, our team will review and verify the details provided to ensure accuracy and feasibility. This may include site visits, consultations, and discussions with the private party.
Contractual Agreement
- Based on the provided information, a contract will be drafted and agreed upon by both parties, specifying the terms, conditions, and the total contract price.
Impact of Incorrect Information
- If any information provided by the private party is found to be incorrect, misleading, or incomplete after the contract has been signed, the following actions will be taken:
  - The contract price will be subject to immediate adjustment to reflect the true scope and requirements of the event.
  - Any additional costs incurred due to the incorrect information will be the responsibility of the private party.
  - A revised contract reflecting the new terms and price will be issued, and the private party will be required to acknowledge and accept the changes.
Immediate Effect
- The change in contract price will take effect immediately upon the discovery of the incorrect information. This policy is designed to ensure fairness and transparency in the event planning process and to cover any unforeseen expenses that may arise due to discrepancies in the provided information.
Acceptance of Terms
- By entering into a contract with our company, the private party acknowledges and accepts the terms outlined in this Void Contract Policy. It is the responsibility of the private party to provide accurate and truthful information to avoid any potential adjustments to the contract price.
Dispute Resolution
- In the event of a dispute regarding the accuracy of the information provided or the resulting price adjustment, both parties agree to engage in good faith negotiations to reach a mutually acceptable resolution.

For any questions or clarifications regarding this policy, please contact us with the information found in the Contacts Page.

This policy aims to ensure that both parties are aware of the importance of providing accurate information and the potential consequences of any discrepancies.